All sales of our teas and tea-related products are final.

Due to our products' perishable and consumable nature, we do not accept returns or offer refunds, credits, or exchanges. We encourage you to review your order carefully before completing your purchase.

If you receive a damaged item or if there is an issue with your order, please contact us at support@neekteaco.com within 48 hours of receiving your package so we can assess the situation and make it right.